Home Orders 24 hours passed, i did not receive my order

24 hours passed, i did not receive my order

Last updated on Jul 25, 2025

If 12 hours passed, you did not receive your order,  we are sorry about it.

  1. Our key is out, and supplier did not update our balance yet.
    => Please keep patient, normally, this action will take upto 48 hours, after 48 hours, we will refund your money, dont worry!

  2. Email was sent to SPAM / JUNK or rejected by email provider.
    => Please follow instruction in https://support.premiumkey.co/support/solutions/articles/80000854114-i-dont-receive-any-emails-from-premiumkey 

  3. Provider website is under attack, and our system cant get your premium key instantly.
    => We will re-try hourly to re-generate your premium key automatically.

  4. You opened dispute after paying.
    => We do not appreciate this action, when we receive dispute / chargeback, we will close your order and delete your keys. We will wait for your action to close dispute / chargeback to resend your key again.


  1.  You can get your premium key / account by our Lookup function:  https://support.premiumkey.co/support/solutions/articles/80000854108-how-can-i-check-order-status-